Start a Personalized conversation by choosing Twilio SMS product

Let’s start the live chat directly from CRM. We introduce a product called SuiteCRM Twilio SMS which delivers the message in a single click to the recipient. 

Everybody knows that real-time messaging makes customers happy. As it makes them feel like you are replying on time and giving efforts to make every lasting relationship. So, for this operation, your growth-minded company must choose this SMS extension to get a seamless experience. 

A single-click process only?

By clicking on the message icon near to the phone number of the recipient, a chat box will appear on your screen. Start your conversation related to anything. In just a single tap, the message will be delivered. There is no long process to make it an uninteresting product. 

We have used the Twilio SMS API service here. Just because it has wonderful service, we believe nothing can outdo Twilio. 

When you operate this great addon, the first thing we would like to clear is that a user can open a chat box anywhere. Suppose you want to start the conversation from Listview or Detail View. It is possible for you. We would even like to tell you to start the chat from Subpanel. 

Chat with one customer at one time?

Not at all! We are providing the benefit of texting with multiple customers at the same time. You are not restricted to a single customer at a single time for Live chat. 

We care about your productivity so that is why we believe sharing personalized conversations with numerous customers at once is awesome. A chat window will open for every customer to start your message. 

The most interesting feature: Write any message and include emojis there! 

When you chat with your colleague or with anybody, most of you choose emojis to send. But we don’t think you have adapted any product that is providing such a feature. Our SMS API Twilio extension is giving you that benefit. Try some fascinating emojis when having a conversation with your recipients. 

SMS Templates in Chatbox? Is it really true?

You can use pre-built SMS templates and can share them with the recipients on the chat box. 

By clicking on “Click to choose template” below the chatbox, you can share as per the recipient’s requirement. 

Suppose 3-4 existing customers have purchased a product for their CRM software. Now your sales agent wants to share a “Welcome email” with those customers. 

You can deliver it directly from the chat box. Choose pre-built SMS templates and the chat box will deliver them in a single click with no long method. Additionally, you can personalize these templates with variable fields. 

Do you want an update on SMS activity?

At the end of the day, most of you are curious to know the activities of SMS performed. 

So, this plugin lets you know all of that. You will not miss anything even if any of your team members have handled the chat box the whole day. 

You can get insights like total SMS sent/received, number of replied messages, total un-subscribed customers, missed SMS, etc. 

Getting all such details to help you in decision-making. Make sure not to miss this feature when choosing this extension. 

What is Opt-out and START here?

If you receive an SMS of STOP or END, this means the recipient doesn’t want to continue the conversation with you. He/she has used the functionality of opt-out. When you try to send a message after that, it will fail to reach there. Also, you can see the status changes in the record. 

When the recipient types START after that, it means you are allowed to start sending the SMS once again from the chat box. The message will be delivered to that recipient successfully. The status of an opt-out from the record will be removed in real-time. 

Note this: by pressing CTRL+F, you can search for a particular word in the chat box. It will take you to that message you want to read. You don’t need to waste your time scrolling the conversation. 

• Twilio SMS product will create a new record in a module you choose when you receive a new message from a new person. 

• Try out Instant report functionality. It is built to track the instantaneous activity of SMS. 

• Going to the Customer directory module will unpack all the contact numbers you enter in your CRM. It aids users in knowing which contact number is related to which module.